Return Policy
RETURNS POLICY – YONEX UK LTD
Returns Policy
We want you to love your gear. If it’s not the right fit, you can return your items to us easily.
Returns Window
- Our 30-Day Policy: You have 30 days from the date you receive your order to return any item for a full refund. This 30-day policy is strictly subject to our return conditions set out in this policy.
- Your Statutory Rights: Our 30-day return policy is an extra benefit we offer you. It does not affect your statutory legal rights (such as your right to cancel and return online orders within 14 days under consumer protection laws, or your rights regarding faulty or misdescribed goods).
- Items must be returned in a resalable condition, with no signs of wear beyond reasonable inspection, and in their original packaging, which must be clean, undamaged, and suitable for resale.
How to Request a Return
Include:
- Your order number
- Your contact details
- Reason for return
- Whether you would like a refund or exchange
Return Shipping Costs
- Customers are responsible for return shipping costs.
- If the item is faulty, damaged, or incorrect, we will cover the return cost and provide a full refund or replacement in accordance with your statutory rights.
Return Address
YONEX UK LTD.
YONEX HOUSE
74 Wood Lane
White City
London W12 7RH
United Kingdom
Refunds & Exchanges
- Once your return is received and inspected, we will process your refund or exchange.
- Refunds are issued to the original payment method.
- Delivery charges are non-refundable unless the item is faulty or incorrect.
- Exchanges are subject to stock availability.
We reserve the right to reduce your refund where items show signs of use or handling beyond what is necessary to establish their nature, characteristics, and fit.
Important Notes
- Returns for change of mind, sizing, or preference are at the customer’s expense.
- Condition of Returned Items:
- Customers may try on items to check fit, as they would in a shop. However, items must not be used beyond what is reasonably necessary to assess their nature, characteristics, and fit. This includes but is not limited to: outdoor use, washing, damage, or visible wear. Items returned in a non-resalable condition may be rejected or refunded at a reduced amount to reflect any loss in value.
- Packaging Condition:
- Items must be returned in their original packaging, which forms part of the product presentation and resale value. Packaging must be:
- clean and undamaged
- free from tape, labels, writing, or stickers
- not crushed or altered in any way
- Returns received with damaged packaging (including tape applied directly to product boxes or courier labels attached to original packaging) may be rejected or subject to a deduction reflecting reduced resale value.
- Items must be returned in their original packaging, which forms part of the product presentation and resale value. Packaging must be:
- Certain items (e.g. custom-strung rackets) may not be eligible for return unless faulty.
- Please retain proof of postage, as we cannot be responsible for returns lost in transit.
- This returns policy only applies to orders placed directly through our official website (www.yonex.co.uk). If you purchased Yonex equipment from an authorised retailer (such as a local pro-shop or another online store), your contract of sale is with them. In this case, you must return the item directly to that retailer and their terms will apply. We cannot process returns or refunds for items bought through third-party sellers.